FAQ

Order before 2pm on a business day and we pick, pack and ship the same day.

We send with NZ Courier Post. Most Auckland orders arrive the next business day, and anywhere else in New Zealand is typically 2-4 working days, including rural addresses. Our courier doesn't collect on weekends, so orders placed late Friday go out Monday.

Free shipping on New Zealand orders over $80.

Auckland Tracked Courier - $9.60

NZ Standard Tracked Courier - $12.30

NZ Standard Tracked Courier, signature required - $12.30

Saturday Delivery - $25 (non-rural addresses only, order by 3pm Thursday)

Australia - $25

Local pickup from our Morningside store is free. Full details and international rates are in our shipping policy.

Yes, and it's free. Choose Local Pickup at checkout and collect from 10 Collins Street, Morningside.

Orders are usually ready within 2 hours, but wait for the email or text from us before you come in. Pickup is available 10am-5pm, Monday to Saturday. If you need it outside those hours, call us on 0800 263 939 and we'll usually open up for you.

We are open Monday-Saturday, 10am-5pm.

We try to remain in stock of all of our amazing products but sometimes we face inconveniences out of our control such as suppliers having no available stock. We restock our popular products often so in the meantime please sign up to be notified when your favourite products come back in stock so you don’t miss it.

Email shop@bodyfx.co.nz with your order number and request and we will get back to you asap and amend the issue asap.

Email shop@bodyfx.co.nz with your order number, issue with the order and any relevant photos of your order for damaged items. We will get back to you asap and rectify the issues as best as we can.

Tell us - email shop@bodyfx.co.nz or call 0800 263 939.

We accept returns and exchanges within 30 days, provided the item is unused, in its original packaging, and you have proof of purchase. Once we've received and checked it we'll email you either way, and approved refunds go back to your original payment method within five days.

Two exceptions: sale items can't be refunded, and hazardous or flammable goods can't be returned. Return postage is at your cost. If something arrives defective or damaged, we'll replace it.

And if a product just isn't performing the way it should, talk to us before you write it off - we'd rather sort it out.

When you sign up with BodyFX, each online and instore purchase provides you with points which lead to amazing rewards like free shipping, freebie items and discounts! If you sign up to our mailing list you will be the first to know about special deals, new items and events!

Several ways. Sign up to our newsletter and you'll get 10% off your first order.

Then there's the BODYFX Loyalty Programme, which is free to join. You get 200 points just for signing up, then 5 points for every $1 you spend. You can also earn without spending: 400 points on your birthday, 300 for writing a review (and another 300 each for adding a photo, video or profile picture), 250 for sharing us on Facebook, and 150 for following us on Instagram or TikTok.

Redeem 450 points for free shipping or a free angle brush, 800 points for $8 off, 1,500 for $15 off, or 2,500 for $25 off.

Refer a friend and you both get a $10 off coupon. Members who reach PRO level also get 20% off workshops and two free gifts through the year.

We always take time to prioritise sponsoring different events! Please fill out this form and send to shop@bodyfx.co.nz and we will get back to you about your request asap.

Yes. Everything we sell for use on skin is cosmetic-grade face paint, made with pigments approved for skin contact, and every product carries a full ingredient list with a CI number beside each colour.

That's the test you can apply to any face paint anywhere: if there's no ingredient list, don't put it on a child. And "non-toxic" on a craft paint means non-toxic if swallowed - which is a completely different standard from being safe on skin.

If there's any history of sensitivity, patch test first: a dot on the inner forearm, left for 20 minutes, ideally the day before rather than at the event. Don't paint over eczema, cold sores, sunburn or broken skin, and always use clean brushes and fresh water.

A split cake or a small palette, one or two round brushes, a sponge, and water. That's genuinely it.

You don't need an airbrush, and you don't need a large palette until you know which colours you actually reach for. Tell us what you're painting and what you'd like to spend, and we'll put a starter list together - we'd rather you bought the right four things than the wrong twelve.

That's most of what we do. Bring a photo of the look you're after, or just describe the job - a school gala, a stage show, a zombie for Halloween - and we'll tell you what you need and, just as often, what you don't.

We colour-match, we'll talk you out of the expensive option when the cheaper one works better, and we'll tell you honestly if we don't stock the right thing. Come into the Morningside store, call 0800 263 939, or email shop@bodyfx.co.nz.

Professional. We carry TAG Body Art, Fusion Body Art, Mehron and our own BODYFX range - the paints that working face and body artists, film and theatre actually use. We use them ourselves.

We don't stock craft paint.

Yes - through our sister store LENSFX, which carries New Zealand's widest range of costume and cosplay contact lenses. Same team, same Morningside base.

Yes. FX parties run in our workshop space at 10 Collins Street, led by our FX artists. Kids learn special effects makeup and prosthetics and walk out having made something properly impressive.

$299 for up to 8 children, around 1.5 hours. Extra children are $35 each, which extends the session to about 2 hours. Hair updos can be added at $20 per person.

Best suited to ages 8-16. Fair warning: the Gory FX party is realistic enough that some kids get pleasantly grossed out. To book, email shop@bodyfx.co.nz and tell us which theme you're after.

Yes, Click “BOOKING OUR ARTISTS” at the top of this page

Yes. Our beginner face painting and one-stroke workshops are $110 each and usually run on a Sunday at our Morningside studio. We also run special effects and moulage classes.

We schedule by demand rather than a fixed calendar - register your interest and we'll set a date once there are enough people. That keeps classes small enough for everyone to get proper hands-on time.

Complete beginners are welcome, and are most of who comes.

No. We're an Auckland company, and all our workshops run from our Morningside studio.

We no longer offer one-on-ones or group workshops in Wellington. Myrthe has relocated to Auckland, so those have finished. We don't have a retail store in Wellington, or anywhere else in New Zealand outside Morningside.

BODYFX started in Wellington before we moved north, which is why so many of our customers are still down there. These days we look after them by courier: order before 2pm and it's usually with you in two to three days, with free shipping on orders over $80.